FAQ - Frequently asked questions

KAQTU is a Swiss online platform for high-quality furniture, lighting, and home accessories. The focus is on timeless design, durable materials, and a carefully curated selection of international brands. In addition to its online shop, KAQTU offers personalized interior design consultations, project solutions, and services such as delivery and furniture assembly. KAQTU caters to both private and business customers who value quality, style, and professional interior design support.

KAQTU combines the convenience of an online shop with the expertise of traditional interior design consulting. Instead of simply offering a product selection, KAQTU provides personalized support tailored to your space, style, budget, and intended use. The carefully curated selection includes furniture and accessories that are functional, aesthetically pleasing, and durable. KAQTU also offers project management, assembly services, and consulting for both residential and commercial projects.

No. We offer a comprehensive range of furnishings that goes far beyond furniture. In addition to sofas, tables, chairs, and beds, you'll also find lighting, rugs, and home and kitchen accessories. The goal is to create holistic room designs – from the basic furnishings to the perfect finishing touches. All products are stylistically coordinated and meet high quality standards.

Yes, KAQTU is a Swiss company founded over five years ago. Its focus is on modern and innovative solutions, personalized service, transparent communication, and long-term customer relationships. Proximity to the Swiss market allows for a targeted selection of brands, short communication channels, and high-quality service – from consultation to delivery.

Yes. While we are primarily designed as an online platform to offer you maximum choice and flexibility, we have created a showroom for interior design consultations, projects, and selected products, featuring a curated selection of furniture and numerous samples.

Compared to our competitors, we offer fewer promotions. Our strategy is to offer fair prices throughout the year and not to artificially inflate sales with excessive sales campaigns.

We value long-term, loyal customers and have therefore initiated a loyalty program. We offer new customers a one-time discount coupon.

Of course, we also offer seasonal sales on selected products or collections. These are communicated via the online shop, newsletter, or social media channels.

Du erreichst den Kundenservice bequem via Chat, Kontaktformular oder per Telefon, +41 44 977 10 00. Dort kannst du Fragen zu Produkten, Bestellungen, Lieferungen oder Services stellen.

Für Projektanfragen oder individuelle Anliegen steht dir ebenfalls eine persönliche Kontaktmöglichkeit zur Verfügung.

Sind Schäden bei der Lieferung oder Garantieansprüche entstanden, kannst du dies direkt online melden.

KAQTU legt grossen Wert auf einen persönlichen und kompetenten Service.

Ja, wir bieten persönliche oder telefonische Beratung an. Dies ist besonders sinnvoll bei grösseren Anschaffungen, Einrichtungsfragen oder Projekten. Termine können nach Absprache vereinbart werden, um ausreichend Zeit für deine Anliegen einzuplanen.

KAQTU offers a carefully curated selection of international furniture and home decor brands. The focus is on high-quality design at fair prices, durable materials, and timeless collections. KAQTU combines renowned design brands with select manufacturers known for their quality and style.

In addition to Kave Home, KAQTU carries numerous other well-known brands such as Zuiver, Normann Copenhagen, Dutchbone, Bloomingville, Ferm Living, Venture Home, House Doctor and many more.

A large proportion of the furniture is produced in Europe.

Discover all brands here.

Our product range covers a variety of interior design styles. At KAQTU you'll find suitable furniture and accessories for styles such as... Scandinavian, Country style, Industrial, Asia, Wabi Sabi, Japandi, Boho and Vintage.
By combining different brands, individual living concepts can be realized – from minimalist to cozy and warm.

Yes, KAQTU's product range is constantly being expanded. New brands, collections and products are regularly added to reflect current trends, materials and design developments.

At the same time, we ensure that new products meet our quality and design standards.

Yes, sustainability plays an important role in our product selection. KAQTU carries numerous furniture and accessories made from sustainable materials such as... FSC wood, recycled materials or responsibly produced fabrics (GOTS or Oeko-TexWe also pay attention to fair production conditions and durable product designs. Here you will find the collection of sustainable furniture..

Besides appealing design, the focus is on build quality, functionality and durability.

To meet diverse needs, we offer products at different quality levels. Products that do not meet our quality standards are removed from our product range.

Many of our products are suitable for both private households and commercial properties.

The furniture in KAQTU's product range is manufactured in Europe or internationally, depending on the manufacturer. Many brands produce their products in specialized factories with many years of experience. These factories prioritize controlled production processes, high-quality materials, and consistent quality. The origin is always clearly indicated on the product or manufacturer's page.

KAQTU offers a wide range of furniture for all living areas. This includes sofas, armchairs, tables, chairs, beds, shelves, sideboards, cabinets, as well as lighting and rugs. The range is complemented by outdoor furniture for gardens, patios, and balconies. All furniture is selected to be stylistically combinable and to be both functional and durable. This makes the range ideal for furnishing entire homes from a single source.

Yes, KAQTU offers a wide selection of outdoor furniture. The range includes garden chairs, lounge sets, outdoor sofas, tables, loungers, and matching accessories. The outdoor furniture is weather-resistant, easy to care for, and designed for long-term use. Many collections are suitable for private gardens as well as patios or balconies.

Yes, many of the furniture pieces at KAQTU are also suitable for commercial and project use. These include robust chairs, tables, lounge furniture, and functional items. Furnishing solutions for offices, cafes, restaurants and holiday apartmentsThis also includes Outdoor furnitureKAQTU will gladly advise you on the selection of suitable products that meet the requirements for use, durability and design.

Yes, KAQTU carries selected furniture and accessories for Children's and teenagers' roomsSafety, functionality, and timeless design are paramount. The products are designed to grow with the children's needs and integrate seamlessly into various living spaces.

Yes, KAQTU offers Gift vouchers Vouchers are available that can be redeemed in the online shop. They make ideal gifts and can be used flexibly for the entire product range. You can enter a voucher code directly during the checkout process. The corresponding amount will then be automatically deducted from the order total.

It depends on the specific product. Many pieces of furniture are delivered partially assembled, making assembly quick and easy. Other products are delivered fully assembled for self-assembly. You can find detailed information about the assembly level on each product page in the KAQTU online shop.

Currently, we only deliver to Switzerland and Liechtenstein. We expect to expand to other European countries by the end of 2026. Our focus is on reliable, predictable delivery with high-quality service. For special requests or projects, delivery to neighboring regions can be considered on a case-by-case basis. Our customer service team is happy to answer any questions you may have about delivery.

No, not all products are immediately available. Availability depends on the manufacturer, the product type, and current demand. The current delivery time is clearly displayed for each product in the online shop, so you know when your order is expected to arrive before you buy. Should there be a delay, we will inform you as soon as we know.

Some furniture pieces are produced specifically for you or manufactured in small batches. Some products are also stored at the manufacturer's warehouse in Europe. Therefore, delivery to you may take a few weeks.

Yes. Products that are neither in stock with us nor the manufacturer can be pre-ordered. This is particularly relevant for new collections or high-demand items. We also provide an approximate delivery time in these cases. Since the products are not yet fully manufactured, the delivery time may still change. Pre-ordering allows you to secure your desired product early. The planned delivery time will be clearly communicated to you.

Yes, we'll keep you updated on the status of your order. You'll receive information via email or can view the current status in your customer account. As soon as the product leaves our warehouse, you'll receive a tracking link from Planzer Parcel or Swiss Post for parcel deliveries. For deliveries by freight carrier, Planzer Transport or Swiss Post will notify you in advance. You can select a convenient delivery date online. Please note that, especially for deliveries by freight carrier, an adult must be present to accept and inspect the delivery.

In rare cases, delays may occur, for example due to production bottlenecks or delivery problems from the manufacturer. Should the delivery time change, we will inform you immediately. This can be the case particularly with pre-ordered or made-to-order items. Delivery times for items in stock are very precise.

Shipping costs at KAQTU depend on the size, weight, and type of products ordered. Smaller items have different shipping costs than bulky furniture. All shipping costs are displayed transparently at checkout before you complete your order. This ensures you have full cost transparency at all times.

The following free-of-charge limit applies:

• Parcel shipments are free of charge for orders over CHF 100.00.
• Shipping is free for goods over CHF 900.00.

Depending on the delivery option you choose, delivery to your apartment or to the curb is possible. Assembly options are also available. Delivery to your apartment is particularly recommended for larger furniture items. The available delivery methods will be clearly displayed during the ordering process so you can select the appropriate option.

Generally, you will automatically receive a selection of different delivery dates as soon as your goods are ready for shipment. If the products can only be shipped by parcel, we will normally ship them as quickly as possible.

Should you require delivery at a different time, please feel free to mention this as a note in the shopping cart or contact us via chat.

We will take your request into account when shipping and instruct the shipping company accordingly.

If you require a guaranteed fixed date, we can also arrange this for an additional fee.

We generally ship your order together. However, if the delivery times differ significantly or the products are located in different warehouses, we will ship the products separately.

Deliveries of goods by freight carrier will only be made in the presence of an adult. If the recipient is not present at the delivery and installation date, the delivery person will be informed.
If the delivery address is found or the recipient refuses acceptance, she will be notified accordingly.
A new delivery and installation date will be communicated as soon as possible. KAQTU
In this case, a processing fee of CHF 100.00 is payable.
as well as the costs for each additional delivery or journey of the
Service partners will be billed separately.

Package deliveries will be left at the recipient's address.

We offer a variety of secure and popular payment methods to give you flexibility. These include all major credit cards, Twint, prepayment, and, for businesses, payment by invoice. The available payment methods will be displayed at checkout and may vary depending on the order value or your creditworthiness. All payments are processed through verified and encrypted payment systems.

If a payment is unsuccessful, you will be notified and can choose a different payment method or repeat the payment process. Our customer service team will be happy to assist you if you have any questions or problems.

Yes, you can also place an order by phone or email upon request. This service is particularly suitable for individual inquiries, project orders, or if you need assistance with product selection. Our customer service team will be happy to help and guide you through the ordering process.

Yes, you will receive an order confirmation by email immediately after completing your order. This contains an overview of the products you ordered, the estimated delivery time, and the selected payment and delivery methods. The order confirmation also serves as a reference should you have any questions.

You can order from KAQTU as a guest or with a customer account. However, a customer account offers additional benefits, such as an overview of your orders, saved delivery addresses, and participation in the loyalty program. Registration is free and possible at any time.

Yes, KAQTU offers a professional assembly service for many furniture items. This service ensures that your furniture is assembled correctly, safely, and according to the manufacturer's instructions. The assembly service is a particularly convenient solution for larger or more complex pieces of furniture such as sofas, wardrobes, or beds. The availability of the service will be displayed during the ordering process or can be requested individually. Delivery with the assembly service adds approximately 5 days to the delivery time.

The assembly service includes the professional assembly of the ordered furniture according to the respective assembly instructions. This includes assembling the individual components and setting up the furniture in the designated location.

Assembly services are charged at a flat rate depending on the product. Should the assembly time exceed 1 hour, the actual costs will be charged (CHF 60.00 per 15 minutes for a 2-person service team).

If the weight per package exceeds 100 kg, additional personnel will be required. These costs are to be borne by the customer.

Yes, when booking delivery to the point of use or assembly, you can also book the disposal of old furniture. For assembly, this option is displayed directly at checkout. Please note that the items to be disposed of should be of a comparable weight and size to the items being delivered. Larger items must be pre-arranged and will incur an additional charge.

For delivery to the point of use, this can be requested via chat. Please contact KAQTU customer service in advance so that disposal can be arranged as part of the delivery or installation and what the associated costs are.

Yes, we offer professional interior design consulting for private and business clients. The aim of the consultation is to develop functional and stylish furnishing solutions that perfectly suit your spaces, your style, and your budget. The consultation can be used for individual pieces of furniture, entire rooms, or whole apartments/projects and is suitable for both new builds and renovations.

We'll arrange an initial free phone consultation to discuss your wishes, needs, and the specifics of your space. Based on floor plans, photos, or personal conversations, we'll develop interior design concepts. You'll receive specific product recommendations from the KAQTU range, including style, color, and material suggestions. The consultation can take place online or in person.

Yes, KAQTU also offers interior design consulting for commercial spaces such as offices, cafes, restaurants, or vacation rentals. Aspects such as usage, durability, budget, and design are all equally considered to develop functional and long-lasting interior design concepts.

The cost of an interior design consultation depends on the scope, duration, and project. The initial consultation is free. We will provide you with transparent information about potential costs beforehand and, if needed, create a customized quote. In many cases, the consultation can be combined with a furniture purchase.

Yes, you have the right to cancel/return your order within 30 days. The right of withdrawal applies to many standard products and begins from the moment you receive the goods. Custom-made or specially configured products are excluded from the right of withdrawal. You can find the exact terms and conditions in the [link to terms and conditions]. Cancellation policy.

Please contact customer service as soon as possible so that we can respond quickly and prevent unnecessary costs.

You can return your order within 30 days. This period is significantly longer than the statutory return period. Within this timeframe, you can return products provided they are unused and in perfect condition. It is important that the goods are returned in their original packaging to prevent damage during transport. You are responsible for the return shipping costs. You can find further details in the [link to terms and conditions]. Cancellation policy.

If you wish to return a product, please register this via your customer profile.

We will review your return claim and send you the corresponding return instructions. Please note that the product original packaging and in like new, unused condition must be returned with all accessories.

After the product is returned, we will check it for completeness and condition and refund the corresponding amount as shop credit after deducting any expenses.

You can find all the conditions in the Cancellation policy.

If your order arrives damaged, please report the damage within 5 days. Click here to register the damage.Please include photos of the packaging and the defects, along with a description, when reporting damage.

Once we receive your report, we will contact you within a few days with possible solutions (replacement, repair, refund).

In many cases, it is possible to obtain replacement parts or reorder items. These include, for example, additional chairs, replacement legs, or suitable additions to existing furniture. Please contact KAQTU customer service with the relevant product information so that the manufacturer can be consulted.

All products are subject to a minimum 2-year statutory warranty and guarantee. Additional extended warranties may apply depending on the manufacturer. The exact warranty terms and conditions vary depending on the specific product and are described in the product information or by contacting the manufacturer.

Care instructions are included with each product, can be found on the product page, or are available upon request from customer service. This will help maintain the quality of your furniture for the long term.

Proper care significantly extends the lifespan of your furniture. Wooden furniture should be dry-cleaned regularly and, depending on the surface, occasionally re-treated. Fabric and upholstered furniture benefit from regular vacuuming and spot cleaning. Outdoor furniture should be stored in a weatherproof location or covered, depending on the material. KAQTU provides suitable care instructions for many products.

Ein Kundenkonto bei KAQTU bietet dir zahlreiche Vorteile. Du kannst deine Bestellungen jederzeit einsehen, Rechnungen und Belege abrufen sowie deine persönlichen Daten und Lieferadressen verwalten. Zusätzlich erhältst dz Zugang zum Treueprogramm von KAQTU. Die Registrierung ist kostenlos und unverbindlich.

Mit dem KAQTU Newsletter bleibst du immer auf dem Laufenden. Du erhältst regelmässig Inspiration rund um Einrichtung, neue Kollektionen, Wohntrends und exklusive Angebote. Zusätzlich informiert dich der Newsletter frühzeitig über Aktionen, Sales oder limitierte Produkte. So verpasst du keine Highlights aus dem Sortiment von KAQTU und kannst gezielt von Vorteilen profitieren.

Ja, wir bietet ein Treueprogramm für registrierte Kundinnen und Kunden an. Mit dem Treueprogramm unterstützen wir unsere loyalen Kunden und Fans und begleitet dich langfristig bei deinen Einrichtungsvorhaben. Die Teilnahme ist kostenlos. Du brauchst lediglich ein Kundenkonto. Erhalte Punkte für unterschiedliche Aktivitäten und Einkäufe und löse diese für alles mögliche im Onlineshop ein.

Im Treueprogramm sammelst du mit deinen Einkäufen Treuepunkte. Je nach Aktivität, Bestellvolumen oder Status erhältst du Zugang zu besonderen Vorteilen. Das Programm ist darauf ausgelegt, langfristige Kundenbeziehungen zu belohnen und dir bei zukünftigen Bestellungen zusätzliche Mehrwerte zu bieten. Die genauen Details werden transparent auf der Webseite dargestellt.

Ja, KAQTU bietet umfassende Lösungen für Geschäftskunden an. Dazu zählen Büros, Cafés, Restaurants, Hotels, Ferienwohnungen sowie weitere gewerbliche Einrichtungen. KAQTU unterstützt dich von der ersten Idee über die Planung bis zur finalen Umsetzung und berücksichtigt dabei Design, Funktionalität und Budget.

Ja, KAQTU verfügt über Erfahrung im Projekt- und Objektbereich. Referenzen und Beispiele bereits umgesetzter Projekte können auf Anfrage zur Verfügung gestellt werden. So erhältst du einen Eindruck von den Möglichkeiten und der Arbeitsweise von KAQTU.

Yes, KAQTU offers customized terms for projects, business clients, interior designers, and large orders. These include special pricing, tailored delivery options, and additional services. Contact KAQTU early to receive a customized offer.

Ja, Nachhaltigkeit ist ein wichtiger Bestandteil unserer Philosophie. Bereits bei der Sortimentsauswahl wird darauf geachtet, langlebige Produkte anzubieten, die nicht kurzlebigen Trends folgen. Hochwertige Materialien und zeitloses Design sorgen dafür, dass Möbel über viele Jahre hinweg genutzt werden können, was einen wichtigen Beitrag zu nachhaltigem Konsum leistet.

Zusätzlich versuchen wir die Informationen so transparent wie möglich zu halten, damit vor dem Kauf eine bewusste Entscheidung gefällt werden kann. So verhindern wir, dass die Produkte auch langfristig unseren Kunden Freude bereiten.

Im Arbeitsalltag versuchen wir unseren Ressourcenverbrauch zu reduzieren. Auch finden defekte Produkte sofern möglich ein zweites Leben.

Ja. Wir haben ein breites Sortiment an Produkten, welche unterschiedliche Nachhaltigkeitskriterien erfüllen. Dies beinhaltet nicht nur die Produkte, sondern auch die Hersteller selber.

Wir versuchen auch hier eine möglichst transparente Information über Zertifikate, Herkunftsland, Materialien zu geben. Damit die Nachhaltigkeitswerte für jeden Kunden selber beurteilbar sind. Weiter haben wir nachhaltige Produkte in unterschiedliche Kollektionen zusammengefügt. So findest du zum Beispiel Kollektionen für: FSC-Produkte, Oeko-Tex Produkte, EU Ecolabel Produkte, GOTS zertifizierte Produkte und Produkte aus recyleten Materialien.