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A return is possible within from 30 calendar days The return period is possible after in-store pickup or from the date of the postmark or delivery/receipt confirmation. If the buyer cannot provide delivery/receipt confirmation, the 30-day period begins from the date the order was shipped.
The following items are excluded from the right of return (but not from warranty claims):
Orders from legal entities
Missing or damaged original packaging, products with missing accessories
Custom-made items/Personalized items or items assembled according to customer specifications
Groceries
Hygiene products and copyrighted items such as CDs, DVDs or books after opening the packaging/seal
Services
Gift vouchers
Reduced display items
The product must original packaging and in like new, unused condition must be returned with all accessories.
The costs for the return shipment are to be borne by the buyer himselfn. The return can be organized independently or by KAQTU Design.
The costs for return shipping organized by KAQTU are as follows:
A) Postal delivery/collection from your home: CHF 12.- per package
B) Logistics service providers for packages weighing 30kg or more, or measuring 1m x 0.6m x 0.6m or more.
For opened original packaging of undamaged and unused goods, a processing fee of 15% or at least CHF 10.– of the purchase price will be charged.
The refund of the purchase price (less all additional, delivery and shipping costs) will be made via a credit to the user's customer account or in the form of a shopping voucher. This credit can be used for future purchases.
The deduction of all additional, delivery and shipping costs also applies in the event of unjustified non-acceptance or missing a delivery date followed by cancellation.
